Terms & Conditions

1. Who we are

HULCAN is the trading name of a Lithuanian company. These are the details you need to identify and reach us.

hulcancookware.com is operated by UAB Hanzo International, a company registered in Lithuania under company code 308049867, with its registered address at Perkūnkiemio str. 19, 12120 Vilnius, Lithuania. We trade as HULCAN.

You can reach us by email at hello@hulcancookware.com, Monday to Friday, 08:00–17:00 Lithuanian time.

In these terms, "we", "us" and "our" mean UAB Hanzo International trading as HULCAN. "You" means the person using the site or placing an order.

2. What these terms cover

These terms apply whenever you use our store or buy from us. Using the store means you accept them.

They govern your use of hulcancookware.com and every order you place through it. By browsing the site or placing an order, you accept these terms. If you do not accept them, please do not use the store.

Please read them before you order. Our store runs on Shopify. The site is in English and all prices are in US dollars.

3. Where we ship

We sell and ship to the United States only.

Checkout is available for delivery addresses in the United States. We do not offer checkout or delivery anywhere else, and we cannot fulfill an order to an address outside the United States.

4. Age

Knife orders are delivered by signature, and someone 18 or older has to sign for the parcel.

Every knife order is delivered by signature. The person who accepts the delivery signs to confirm that they are 18 or older. If nobody of that age is there to sign, the carrier cannot leave the parcel.

Cookware orders have no signature requirement.

5. Orders

Your order is an offer to buy. We may decline it, limit it, or cancel it.

When you place an order, you are making an offer to buy the items in it. We may accept that offer or decline it.

We may also limit or cancel quantities purchased per person, per household or per order, and we may decline orders that appear to be for resale.

We may cancel an order we have already accepted, including after you have been charged, where the information you gave us is inaccurate or incomplete, where we cannot verify the payment or delivery address, or where we believe an order is fraudulent, is for resale, or is an attempt to misuse a promotion or the 120-day return window.

If we decline or cancel an order, we will not charge you, and we will refund you if you have already been charged.

6. Prices and currency

All prices are in US dollars. If a price is wrong, we may correct it.

All prices on the site are shown in US dollars (USD).

Our current range and prices are:

• Cookware: Fry Pan 11" $169 · Saucepan 8.7" $159 · Deep Fry Pan 11" $199 · Wok 11.8" $199 · Casserole Pot 10.2" $199
• Cookware sets: Deep Fry + Fry $299 · Wok + Fry $299 · Saucepan + Casserole $299 · Deep Fry + Fry + Wok $499 · Kitchen Set 16 Piece $649 · Complete Kitchen Set 22 Piece $899
• Damascus knives: Chef, Santoku, Utility, Bread, Paring $109 each · 3-pc set $279 · 6-pc set $399
• Accessories: Magnetic Knife Block $79 · Pan Protectors $29

Prices can change. The price that applies to your order is the price shown at checkout when you place it.

If an item is listed at an incorrect price, we may correct that price, and we may change or withdraw any promotion, at any time and without prior notice. Where an order is affected, we will contact you so that you can confirm it at the corrected price or cancel it for a full refund. Where we cannot reach you, we will cancel the order and refund you in full.

7. Sales tax

We collect sales tax on orders shipped to Illinois.

Sales tax is collected on orders delivered to an address in Illinois. It is calculated and shown at checkout before you pay.

8. Payment

Card or PayPal. One charge, at checkout. Nothing recurring.

We accept credit and debit cards through Shopify Payments, and payments through PayPal.

You are charged once, at checkout. We do not operate subscriptions and we do not take recurring charges.

9. Shipping

Shipping is free on every order, delivery takes 2 to 5 business days, and we email you tracking when the parcel ships.

Shipping is free on every order. There is no minimum order value.

We process orders within 1 to 3 business days. Delivery then takes 2 to 5 business days. We email you tracking details when your parcel ships.

Knife orders are delivered by signature, and the person accepting the delivery signs to confirm they are 18 or older. If nobody of that age is there to sign, the carrier cannot leave the parcel. Cookware orders have no signature requirement.

10. The 120-day return window

You have 120 days to return an item. Ask us for a return number first, send it back in its original packaging, and we refund the price of the product.

The window

Every order comes with a 120-day return window. The 120 days run from the day your order is delivered, as recorded by the carrier.

Requests made after 120 days cannot be processed.

Ask us first

Email hello@hulcancookware.com for a return authorization number before you send anything back. Quote your order number.

Parcels that arrive without a return authorization number cannot be identified against an order. They will be refused and returned to you at your expense.

Condition

To qualify for a refund, an item must come back:

• in its original packaging, including the box, inserts and protective materials;
• complete, with all lids, accessories and printed materials;
• in original condition.

What we cannot take back

• Final sale items. Anything marked as final sale on the product page at the time you bought it.
• Gift cards.
• Items damaged after delivery. This includes cuts, scratches and gouges to the cooking surface from knives or blades; warping caused by heat above 482°F; damage from dropping; and damage caused by use that goes against the care guidance in section 12.
• Items not in original condition, or that come back without their original packaging.
• Knives that have been unboxed. For hygiene and safety reasons, a knife can only be returned unused and sealed.
• Bundle components. Where part of a set or bundle is returned, the standalone price of the items you keep is deducted from the refund.

Items that come back incomplete, unclean or damaged may be refunded in part, to reflect the drop in value, or returned to you at your expense.

Return shipping

Return shipping is your responsibility. Please use a trackable service and keep the receipt.

We cannot refund against a tracking number that does not show delivery to us, and we are not responsible for returns lost or damaged on the way back.

What we refund, and what we do not

We refund the price you paid for the product.

We do not refund original shipping charges where any were paid, and we do not refund the cost of sending an item back.

How long it takes

Allow up to 14 days from the day your return reaches us for us to inspect and process it.

Refunds go back to the original payment method used for the order. We cannot refund to a different card, a different account or a different person.

Your bank may take a further 5 to 10 business days to post the money. If you have not seen it 14 days after we confirm your return arrived, email us and we will trace it.

One per household

The return window is there so you can decide whether a product is right for you.

We allow one return per household, identified by delivery address, payment method and account. Orders of more than two identical items are treated as trade orders and are not covered. We may decline returns where the pattern of ordering and returning shows the window is being used to borrow products rather than to buy them.

Changing or cancelling an order

You can change or cancel an order within 12 hours of placing it. After 12 hours the order has entered fulfillment and we cannot stop it.

If a parcel is refused on delivery, or comes back to us as undeliverable, we deduct the cost of the original shipment from your refund.

If something arrives damaged or wrong

Check your order when it arrives.

Email us within 48 hours of delivery with photographs of both the item and the box it came in. We will replace it at no cost to you.

Reports made after 48 hours, or without photographs of the packaging, are handled case by case and may be treated as an ordinary return.

Exchanges

We do not run exchanges. Return the item for a refund and place a new order.

Parcels that do not arrive

Allow 1 to 3 business days for us to process an order and 2 to 5 business days for delivery. If tracking has not moved for 15 business days, email us and we will send a replacement.

Where the carrier has recorded a parcel as delivered, the claim is with the carrier and we cannot refund or replace it.

11. The lifetime warranty

Your products are covered for life against manufacturing faults. The warranty is for the person who bought them and needs proof of purchase.

What it covers

Our products carry a lifetime warranty against faults in manufacture and materials. If a product fails because of how it was made, we will repair or replace it, or refund it, at our discretion.

What it does not cover

• Normal wear. A knife blade going dull with use is not a fault. It means the blade needs sharpening.
• Cosmetic change. Discoloration, staining, and a bronze or blue tint on the metal at high heat are the metal reacting to heat, not damage.
• Misuse. Damage from misuse, accident, alteration or neglect, including heat above 482°F and cutting on the cooking surface.
• Ignoring the care guidance. Damage caused by not following the care guidance in section 12.
• Commercial use. The warranty covers products used in a private household.
• Other sellers. Products bought from anyone other than us or an authorized seller.

How to claim

Email hello@hulcancookware.com with your order number, a description of the fault and photographs.

The warranty is for the original purchaser. It is not transferable and we need proof of purchase. Where a product has been replaced under warranty, the replacement is covered for the remainder of the original cover, not for a new term.

Care that does not affect your cover

Using metal utensils on our cookware does not affect the warranty. Nor does putting our cookware in the dishwasher.

Knives are hand wash only, and dishwasher damage to a knife is not covered.

12. Using the products safely

Follow the care instructions, keep within the 482°F oven limit, and keep knives away from children.

Please follow this guidance when you use our products.

Cooking. Use a little oil or butter every time. Start at a lower heat than you are used to. Never heat a pan empty for long. Never pour cold water onto a hot pan. A bronze or blue tint on the metal at high heat is the metal reacting to heat, not damage.

Heat sources. Our cookware works on induction, gas, electric, ceramic and halogen.

The oven. Our cookware is oven-safe to 482°F / 250°C. Do not exceed that temperature.

Cleaning. Our cookware is dishwasher safe and metal-utensil safe. Our knives are hand wash only.

Knives. Handle our knives with care and keep them out of the reach of children.

13. Product information

Here is what our products are made of and what our published figures mean. Photography and screens can shift color slightly.

The cooking surface of our cookware is 99.86% pure Grade 1 titanium, and it is the only metal that touches your ingredients. The base is magnetic steel, so the cookware works on induction.

The LiftGrid surface is made of raised titanium ridges. Food rests on the peaks and liquid runs into the channels between them.

Our published contact figure is 27%: measured against a flat plate, food touches about 27% of the cooking surface.

Our cookware has no coating of any kind and is free from PFAS, PTFE and PFOA.

Our knives are made from 67 layers of Damascus steel over a 10Cr15CoMoV core, with a Micarta handle. Our knives are made in China.

We photograph our products carefully, but photography and the color settings of your screen can make a product look slightly different from the item you receive.

14. Reviews and anything else you post

Post honestly and lawfully, and you give us permission to show what you post.

If you post a review, a comment, a photograph, a video or any other content, these rules apply.

What you post must be your own, or something you have the right to post. It must be honest. It must not be unlawful, misleading, abusive, threatening, hateful or obscene, and it must not infringe anyone else's rights or privacy.

You keep ownership of what you post. By posting it, you give us non-exclusive, worldwide, royalty-free permission to use, copy, publish, display and adapt it on our site and in our marketing, without payment to you.

We may decline to publish, edit for length, or remove anything posted.

15. Our content

The HULCAN brand, our photography and our words belong to us.

The HULCAN name and logo, and the photography, images, text, design and other content on hulcancookware.com, belong to us.

You may view and share our content for your own personal, non-commercial use. You may not copy, reproduce, republish, sell or use it commercially, or use our name or logo, without our written permission.

16. Acceptable use of the site

Use the site normally and lawfully, and do not attack it.

You may use hulcancookware.com for lawful purposes and to browse and buy from us.

You must not:

• use the site for anything unlawful or fraudulent;
• place orders you do not intend to pay for, or use someone else's payment details;
• try to gain unauthorized access to the site, or to any account, system or network behind it;
• introduce malicious code, or interfere with how the site runs or whether it is available;
• scrape, harvest or copy content or data from the site by automated means;
• impersonate anyone, or misrepresent who you are.

We may restrict or withdraw access to the site, and refuse orders, if you break these rules.

17. Links to other websites

If we link somewhere else, that site is not ours.

Our site may link to websites we do not operate. We include those links for convenience, and a link is not an endorsement. We do not control those sites and we are not responsible for their content, their products or their privacy practices.

If you follow a link away from our site, you do so at your own risk, and the terms and policies of that website apply to your use of it.

18. Disclaimers and the limit of our liability

We stand behind the warranty described above. We do not promise the website is flawless, and there is a ceiling on what we are responsible for.

We work to keep hulcancookware.com accurate and available, but we do not promise it will always be available, uninterrupted or free of errors, or that everything on it is free of mistakes. We may change, suspend or withdraw any part of the site.

Apart from the lifetime warranty in section 11, and to the fullest extent the law allows, our products are supplied without any further warranty, condition or representation, whether express or implied.

We are not responsible for loss or damage caused by using a product against the care and safety guidance in section 12, by any alteration made to a product after you receive it, or by ordinary wear.

We are not responsible for indirect or consequential loss, or for loss of profit, loss of business, loss of data or loss of time.

To the fullest extent the law allows, our total liability to you for any order is limited to the amount you paid for that order.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

19. Chargebacks

Talk to us before you dispute a charge with your bank.

If something is wrong with your order, email hello@hulcancookware.com and we will put it right.

Where a payment dispute is raised on an order that was delivered and was not returned under section 10, we will provide the carrier's delivery record, the order record and these terms to the card issuer or payment provider.

Where a dispute is raised and later resolved in our favor, we may decline future orders from the same account, payment method or delivery address.

20. Governing law and disputes

Lithuanian law applies, and the courts of Vilnius have jurisdiction. If you are a consumer, the protections of your home state still apply to you.

These terms, and any dispute arising out of them or out of an order placed with us, are governed by the law of the Republic of Lithuania.

The courts of Vilnius, Lithuania have exclusive jurisdiction over any dispute, and you and we both submit to that jurisdiction.

If you are buying as a consumer, nothing in this section removes the protection given to you by the mandatory consumer law of the state in which you live.

Before starting any formal proceedings, please contact us at hello@hulcancookware.com so that we have the chance to resolve the matter directly. Most things are settled this way.

21. Indemnity

If something you do causes a claim against us, you cover us for it.

You agree to indemnify us, and hold us harmless, against any claim, loss, liability, cost or expense, including reasonable legal fees, arising out of your breach of these terms, your misuse of the site or of a product, or your breach of any law or of anyone else's rights.

22. Changes to these terms

We can update these terms. The version published when you order is the one that applies to your order.

We may update these terms from time to time. The current version is always on this page, and we change the "Last updated" date at the top when we revise it.

The terms that apply to your order are the ones published on this page at the time you place it. Changes we make afterwards do not affect an order you have already placed.

23. How to contact us

Email is the fastest way to reach us.

UAB Hanzo International, trading as HULCAN

Company code: 308049867

Perkūnkiemio str. 19, 12120 Vilnius, Lithuania

Email: hello@hulcancookware.com

Monday to Friday, 08:00–17:00 Lithuanian time